The Ministry of Communication and Digital (Komdigi) has officially ratified a new regulation that encourages the acceleration of mobile customer migration from physical SIM cards to embedded SIM (eSIM). This step has received full support from national mobile operators, including Telkomsel, which has expressed its commitment to digital transformation for the sake of customer security and convenience.
The regulation is stated in the Komdigi Ministerial Regulation Number 7 of 2025 concerning the Utilization of eSIM Technology. Minister of Communication and Digital Meutya Hafid emphasized that eSIM technology will be key in facing the challenges of data leaks and identity protection that are increasingly rampant.
“eSIM is the solution of the future. With a digital system and biometric integration, this technology provides double protection against data coverage, spam, phishing, and online gambling practices,” said Meutya at the eSIM regulation socialization event in Jakarta.
Responding to the directive, Telkomsel emphasized its support for accelerating eSIM adoption in Indonesia. The state-owned operator stated that migration to eSIM is part of an effort to create more practical, secure, and regulatory-compliant telecommunications services.
“We continue to actively coordinate with regulators and support every initiative to improve convenience, security, and compliance in utilizing cellular services,” said Telkomsel representative, Saki.
Although currently the number of eSIM customers is still smaller than physical SIM users, the migration trend shows positive growth. Telkomsel has also provided conversion toktoto services from physical SIMs to eSIMs through GraPARI, official partners, and independent channels on the tsel.id/esim page.
Telkomsel also ensures full support for various eSIM-based services such as Telkomsel Prepaid, Halo, Lite, and the RoaMAX roaming package.
eSIM is a digital SIM card embedded directly into the device, allowing users to connect to a cellular network without a physical card. In addition to increasing security, eSIM is also more compact and makes it easier for users to switch carriers without changing cards.
Komdigi noted that of the approximately 350 million active SIM cards in Indonesia, only around 5% have switched to eSIM. The government hopes that with the new regulations and operator collaboration, the adoption rate will increase significantly.
“Transformation to eSIM is an inevitable part of the global digital revolution. For the sake of efficiency, security, and the future of Indonesia’s digital communications,” concluded Meutya.